IT Support
Fast and reliable helpdesk for your daily IT needs
We provide expert helpdesk services – both on-site and remote – to keep your employees productive and minimize downtime.
IT SUPPORT SERVICES
Expert Helpdesk Support
Keep your employees productive with reliable IT support.
We provide expert helpdesk services – both on-site and remote – to keep your employees productive. From quick troubleshooting of hardware and software issues to proactive maintenance, we ensure minimum downtime.
Our support is available under SLA agreements tailored to your business needs. Whether you need immediate assistance for urgent issues or scheduled maintenance to prevent problems, our team is ready to help.
With our proactive approach, we monitor your systems continuously and address potential issues before they impact your operations, ensuring your business runs smoothly 24/7.
WHY IT SUPPORT MATTERS
Proactive IT Support
Fast response times and expert technical knowledge ensure your business operations continue without interruption, maximizing productivity and efficiency.
- Proactive IT Monitoring
- SLA-Based Support
- Clear Communication
IT SUPPORT FEATURES
Comprehensive IT Support Services
Remote Support
Get instant technical assistance from our expert team without waiting for on-site visits. We can quickly diagnose and resolve most issues remotely, saving time and minimizing disruption.
On-Site Support
For complex hardware issues or installations, our technicians will visit your location to provide hands-on support and ensure everything is configured correctly.
Hardware Troubleshooting
Quick diagnosis and resolution of hardware problems including computers, printers, network equipment, and peripherals to keep your team productive.
Software Support
Expert assistance with software installation, configuration, updates, and troubleshooting for operating systems, business applications, and productivity tools.
Proactive Maintenance
Regular monitoring and maintenance of your IT systems to prevent issues before they occur, reducing downtime and extending the life of your equipment.
SLA Agreements
Service Level Agreements tailored to your business needs, ensuring guaranteed response times and resolution targets that match your operational requirements.
- 10+ Years
IT Experience
- 200+ Projects
Completed Successfully
- 99%
Client Satisfaction
- 2019 Year
Established On
- <1 Our
Avg. Response Time
Contact Info
+389 2777 214
contact@ovatik.com
Visit our office
Mishevska 14, Skopje
N. Macedonia