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FAQ

Our expert team give answers to your common questions

Welcome to our FAQs section, where we address the most common questions and queries our clients and visitors often have.

FAQ SECTION

Frequently asked questions

Ovatik provides comprehensive IT services including IT Support, Network & Security solutions, Server & Cloud management, Systems & Backup services, and Consulting & Training. We offer managed IT services, network infrastructure setup, security solutions, cloud migration, backup and recovery, and expert IT consulting tailored to your business needs.
Yes, we offer comprehensive IT training programs for your employees. Our training covers various IT aspects including software usage, cybersecurity best practices, network management, cloud platforms, and IT infrastructure maintenance. We customize training programs to match your specific technology stack and business requirements.
Yes, we provide 24/7 IT support for our services. Our dedicated support team is available around the clock to handle any technical issues, emergencies, or service requests. We offer proactive monitoring, rapid response times (under 1 hour average), and comprehensive helpdesk services to ensure your IT infrastructure runs smoothly at all times.
Absolutely! We provide comprehensive disaster recovery planning and backup solutions. Our team helps you develop and implement robust backup strategies, disaster recovery plans, and business continuity solutions. We ensure your critical data is protected, regularly backed up, and can be quickly restored in case of system failures, cyberattacks, or natural disasters.
We implement multi-layered security measures including firewalls, VPN solutions, endpoint protection, regular security audits, and proactive threat monitoring. Our security approach includes network segmentation, access controls, encryption, and compliance with industry security standards to protect your business from cyber threats.
Our cloud migration approach is comprehensive and phased. We start with a detailed assessment of your current infrastructure, then design a migration strategy that minimizes disruption. We handle data migration, application migration, and ensure security and compliance throughout the process. Our goal is seamless transition with zero downtime and optimized cloud costs.
Contact

Lets get in touch

You can reach us anytime at contact@ovatik.com

  • 10+ Years

    IT Experience

  • 200+ Projects

    Completed Successfully

  • 99%

    Client Satisfaction

  • 2019 Year

    Established On

  • <1 Our

    Avg. Response Time

Support

Contact Info

+389 2777 214
contact@ovatik.com

Map

Visit our office

Mishevska 14, Skopje
N. Macedonia